When will my order arrive?

We aim to deliver your order within 3–7 business days. Once your order is shipped, you’ll receive a tracking number to follow its journey to you.

Please note that delivery times are estimates and may vary due to unforeseen circumstances beyond our control. If there are delays, we appreciate your patience and understanding.

What is your return policy?

We offer a 7-day return policy if you’re not completely satisfied with your purchase. To be eligible for a return:

• The product must be unused, unworn, and in its original packaging.

• Returns are not accepted for earrings due to hygiene reasons.

Please remember that the customer is responsible for the item until it safely reaches us. If you wish to initiate a return, email us at hello@ponybabyofficial.com, and we’ll assist you with the process.

If you have further questions, don’t hesitate to reach out!